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FAQ

I have completed the checkout and I have received my order confirmation, but there is no link to download, what has happened?
When you purchase a product, an order confirmation email is sent automatically to your inbox along side another seperate email containing the download links. This email containing the download links often finds itself in your junk/spam/promotions folder so double check it's not there if you can't see it.

If you still cannot find your download links at all, please don't hesitate to contact me via facebook messenger or the contact page on this website and I will send another link for you as soon as I can.

I have a problem downloading my order and the download limit is exceeded, what do I do?
If you come across any problems with your purchase please contact me via facebook messenger or by email (kansamples@outlook.com). Be sure to include your order number in the message.

I would like the sample pack in another format, is this possible?
Unfortunately at this time the sample packs only include 24bit 44.1kHz WAV audio files, unless stating otherwise. However, be sure to contact me and I may consider including other formats in the future just for you.